Stroma Certification Profile
Stroma Certification is approved by the Department of Communities and Local Government (CLG) to certify assessors, inspectors and advisors needed as a result of legislative updates and industry developments.
Audit Procedures
The audit procedures for the individual certification schemes are located within the respective members’ packs. Please follow the link below to our resource centre where they can be downloaded.
Stroma Certification Resource Centre
Making a complaint
The most efficient way for us to deal with complaints is via the embedded form below. To enable us to respond in a timely and accurate manner, please supply as much information as possible regarding the complaint so that we can undertake a pre-assessment before contacting you to discuss the issue, reducing resolution time.
You can also make a complaint via email
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or in writing to:
- Stroma Certification
- 4 Pioneer Way
- Castleford
- West Yorkshire
- WF10 5QU
In the event Stroma Certification Ltds Complaints Procedure is not able to resolve the complaint to your satisfaction, scheme members and/ or customers can request the complaint be referred to our independent Appeals Panel. Please refer to the Stroma Certification Ltds Complaints Procedure for further details.
You may also choose to fill in our Complaints Form . Our customer services team will contact you within 7 days.
Certification Q&A
Glossary
For a glossary of all our terms please visit our resource centre.
Accreditations
Click an accreditation logo for more information..
The standard is designed to assist with implementing and operating effective quality management systems – not particularly on products or services but to the processes that create them.
- Quality managed documentation to meet determined requirements
- Managerial employee commitment
- Customer focus
- Resource management and the infrastructure
- Managing the work environment and culture
- Control and monitoring of service delivery for improvement strategies
SGS Certificate
Stroma’s Certification schemes for Energy assessment and Competent Person Schemes (CPS) are approved by the Department of Communities and Local Government (CLG).
Only approved and verified assessors can lodge Energy Performance Certificates(EPC.)
Stroma Certification’s Energy Assessment schemes:
- Air-Conditioning Energy Assessment (ACEA)
- Domestic Energy Assessment (DEA)
- Non-Domestic Energy Assessment (NDEA)
- On Construction Energy Assessment (OCEA)
- Public Building Assessment
Stroma Certification’s Competent Person Schemes (CPS):
- Installation of Microgeneration and Renewable Technologies
- Heating and Hot Water Systems
- Part P Installation of fixed low or extra low voltage electrical installations
Stroma Certification has UKAS accreditation under BS EN 45011:1998 - for operating product certification systems, for the delivery of Microgeneration Certification Schemes for renewable technologies: Solar Photovoltaics (PV), Solar Thermal and Heat Pumps. The MCS, a recognised quality assurance scheme, for low to zero carbon (LZC) installation and renewable technologies, promotes a ‘mark’ of competency to demonstrate installations are carried out to the highest quality each time.
Stroma Certification is licensed by the Department of Energy and Climate Change (DECC) to run the following Microgeneration Certification Schemes (MCS):
- Solar Photovoltaics (PV)
- Solar Thermal
- Heat Pumps
The MCS scheme is accredited under UKAS BS EN 45011:1998
The REAL Assurance Scheme acknolledges that Stroma has agreed to abide by the high standards set out in the Consumer Code. The Office of Fair Trading as part of its self-regulation initiative, the Consumer Codes Approval Scheme, backs this Code.
Stroma designated by Department for Environment Food and Rural Affairs (DEFRA) as a Company Certification body for the Purposes of the Fluorinated Greenhouse Gases Regulations 2009 which requires all businesses which install, maintain or service stationary refrigeration, air-conditioning and/or heat pump (SRAC) equipment containing F gas to be certificated.
Stroma Certification Ltd’s examination is accredited by the United Kingdom Accreditation Services (UKAS) for the Code for Sustainable Homes scheme under ISO 17024:2003.
Stroma Certification is one of only three organisations in the UK licensed to provide CSH certification
UKAS Accreditation
Approved to provide ABBE recognised awards once candidates have undergone training, ABBE is a specialist awarding body that provides nationally recognised qualifications for the Built Environment industry.
Approved to provide City & Guilds recognised awards once candidates have undergone training with an accredited qualification body.
C&G Approved Centre
Approved BPEC Centre, BPEC is the leading provider of training and certification for the Building Services Engineering sector.
BPEC Approved Centre
